- General Terms of Use
Outline of terms governing website use and transactions.
- Product Orders and Fulfillment
Information on placing, processing, and managing product orders.
- Shipping Policies
Details on shipping options, costs, and timelines.
- Return, Refund, and Exchange Policies
Guidelines for returning, exchanging, and refunding products.
- Damaged or Defective Products
Instructions on reporting and resolving issues with damaged or faulty items.
- Payment and Security
Accepted payment methods and how we protect your financial information.
- Compliance with Amazon Payments, Inc. Agreement
How Pleroo Therapeutics meets Amazon’s customer protection standards.
- Privacy and Data Security
How we handle customer data and ensure privacy.
- Customer Support
Contact details and hours for customer service assistance.
Here is the complete Information
Pleroo Therapeutics Customer Policies
Welcome to Pleroo Therapeutics! We strive to provide a seamless experience for our customers, offering premium beauty, health, and wellness products. The following policies apply to all transactions made on our website, ensuring transparency and protecting both parties.
General Terms of Use
By accessing or using our website, you agree to be bound by the following terms and policies. These policies govern all product purchases, returns, and interactions on [www.plerootherapeutic.com]. Please read these policies carefully before making a purchase.
Product Orders and Fulfillment
- Placing an Order:
Orders for our skincare, beauty, and wellness products can be placed online at [www.plerootherapeutic.com]. Upon successful order placement, you will receive an order confirmation via email, detailing the products purchased, shipping information, and payment confirmation. - Order Processing:
Orders are processed within 1-3 business days, excluding weekends and holidays. Once processed, a shipping confirmation email with tracking information will be sent to you. - Inventory Availability:
We strive to maintain accurate stock levels on our website. However, if an item is out of stock or backordered, we will notify you immediately and provide options for delayed shipping or substitution. - Order Changes or Cancellations:
Should you wish to modify or cancel your order, please contact us immediately at (916) 670-5717 or contact@plerootherapeutic.com. Changes or cancellations are only possible before the order has been processed and shipped
Shipping Policies
- Shipping Locations:
We currently ship products within the United States. For international orders, please contact us for availability and shipping options. - Shipping Costs & Times:
Shipping costs are calculated based on your location and the weight of the products ordered. We offer both standard (5-7 business days) and expedited shipping options. Shipping times do not include order processing times (1-3 business days). - Tracking Your Order:
Once your order is shipped, you will receive an email with tracking information to follow your package’s journey. If you experience any issues with tracking or receiving your order, contact our support team at contact@plerootherapeutic.com. - Lost or Delayed Shipments:
In the rare event of a delayed or lost shipment, please contact us as soon as possible. We will work with the carrier to resolve the issue promptly.
Return, Refund, and Exchange Policies
- Return Eligibility:
We accept returns for unopened and unused products within 30 days of the delivery date. To initiate a return, please email us at contact@plerootherapeutic.com with your order number and reason for return. We will provide you with return instructions. - Return Shipping Costs:
Return shipping is the responsibility of the customer unless the product is defective or damaged upon arrival. We recommend using a trackable shipping service for returns to ensure they are received. - Refunds:
Once the returned product is received and inspected, we will process your refund. Refunds will be credited back to your original payment method within 5-7 business days, depending on your financial institution. - Exchanges:
If you wish to exchange an unopened product for a different item, please contact our support team. Exchanges are processed once the returned item has been received and inspected. - Non-Returnable Items:
For hygienic reasons, certain products such as opened skincare items and items marked as “final sale” cannot be returned or exchanged.
Damaged or Defective Products
- Reporting Damaged or Defective Products:
If you receive a product that is damaged or defective, please notify us within 7 days of receiving the product at contact@plerootherapeutic.com. We will arrange for a replacement or a full refund, including return shipping costs for the defective product.
Payment and Security
- Accepted Payment Methods:
We accept major credit cards (Visa, MasterCard, American Express) and payments via Amazon Pay. All payments are processed securely, and customer payment information is never stored on our servers. - Payment Security:
All transactions are encrypted using industry-standard SSL encryption, ensuring your payment details remain secure. Our website is PCI DSS compliant, meaning it adheres to stringent security protocols to protect your financial information.
Compliance with Amazon Payments, Inc. Agreement (Sections 2.1 and 9.1)
- Active Business Status:
Pleroo Therapeutics is an active and operational business focused on beauty, health, and wellness. We offer a range of curated skincare products, wellness solutions, and innovative beauty treatments. We maintain compliance with all legal and regulatory standards, ensuring our customers receive only the highest-quality products. - Customer-Centric Policies:
In alignment with Section 2.1 and Section 9.1 of the Amazon Payments, Inc. Customer Agreement, we uphold fair business practices and provide detailed customer policies on product purchases, returns, and data privacy to protect our customers. These policies are publicly available on our website and ensure clear terms for every transaction.
Privacy and Data Security
- Customer Data Privacy:
We are committed to protecting your privacy. Any personal information you provide, including your name, shipping address, and payment details, is securely stored and used solely for order processing and fulfillment. We do not sell or share your information with third parties unless required for shipping or payment processing. - Marketing Communications:
By creating an account or making a purchase, you agree to receive occasional promotional emails from Pleroo Therapeutics. You can opt out of these emails at any time by clicking the “unsubscribe” link in our emails or by contacting us at contact@plerootherapeutic.com.
Customer Support
- Contact Information:
We are here to assist you with any questions or concerns regarding your order, products, or website experience. You can reach us via email at contact@plerootherapeutic.com or by phone at (916) 550-3160. Our customer support team is available Monday through Friday, from 9:00 AM to 6:00 PM PST.
Thank you for choosing Pleroo Therapeutics.
We value your business and are committed to providing you with top-quality products and outstanding customer service.
