Customer Policies & Legal Disclosures

At Pleroo Therapeutics, we are committed to transparency, security, and exceptional customer care. The following policies govern the use of our website, the purchase of products and services, payment processing, fulfillment, data privacy, and customer support. These policies apply to all transactions conducted through www.plerootherapeutic.com.

1. Terms & Conditions of Use

By accessing or using this website, you agree to be bound by these Customer Policies & Legal Disclosures and all applicable laws and regulations. Pleroo Therapeutics reserves the right to update or modify these policies at any time. Continued use of the website constitutes acceptance of any changes.

You agree not to misuse the website, engage in fraudulent activity, or attempt unauthorized access to any systems or data. All information provided during checkout or account creation must be accurate and current.

2. Orders, Fulfillment & Inventory Availability

Placing an Order

Orders for skincare, beauty, and wellness products may be placed directly through www.plerootherapeutic.com. Upon successful checkout, you will receive an order confirmation email detailing your purchase and payment confirmation.

Order Processing

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

Inventory Availability

We make every effort to maintain accurate inventory levels. In the event an item is unavailable or backordered, you will be notified promptly and offered an appropriate resolution, including a refund or substitution when applicable.

Order Changes or Cancellations

Requests to modify or cancel an order must be submitted immediately. Changes or cancellations are only possible before the order has been processed or shipped.

3. Shipping Policy

Shipping Locations

We currently ship products within the United States.

Shipping Costs & Delivery Times

Shipping rates are calculated at checkout based on destination and package weight. Delivery timelines do not include order processing time.

Tracking & Delivery Issues

Once your order ships, tracking information will be emailed to you. If your shipment is delayed, lost, or returned, please contact us promptly so we may assist in resolving the issue.

4. Returns, Refunds & Cancellation Policy

Product Returns

Unopened and unused products may be returned within 30 days of delivery. To initiate a return, contact us with your order number and reason for return.

Non-Returnable Items

For hygiene and safety reasons, opened or used products, as well as items marked final sale, are not eligible for return or exchange.

Return Shipping

Return shipping costs are the responsibility of the customer unless the product was damaged or defective upon arrival.

Refund Processing

Approved refunds are issued to the original payment method once the returned item is received and inspected. Please allow 5–7 business days for your financial institution to process the refund.

Service Appointments

Policies for service appointments booked through our scheduling platform may differ and will be disclosed at the time of booking.

5. Damaged or Defective Products

If you receive a product that is damaged or defective, notify us within 7 days of delivery. Please include your order number and photos of the item and packaging when possible. We will arrange a replacement or refund in accordance with this policy.

6. Payment Methods & Transaction Security

We accept major credit and debit cards and may offer additional payment options, including Amazon Pay.

All transactions are processed using secure encryption technology (SSL). Payment information is handled by trusted third-party processors and is never sold or improperly shared.

7. Privacy Policy & Data Protection

We are committed to safeguarding your personal information.

Information Collection

We collect information necessary to process orders, provide services, and communicate with customers, including name, email address, shipping information, and payment details.

Use of Information

Your information is used for order fulfillment, customer support, service delivery, fraud prevention, and improving our customer experience.

Information Sharing

We do not sell your personal information. Limited information may be shared with service providers solely for payment processing, shipping, or legal compliance.

Marketing Communications

You may receive occasional promotional communications. You may opt out at any time by using the unsubscribe link or contacting us directly.

8. Compliance With Amazon Payments, Inc. Customer Agreement (Sections 2.1 & 9.1)

Pleroo Therapeutics operates as an active, legitimate business within the beauty, health, and wellness industry. We maintain fair, transparent business practices and clear customer policies.

In compliance with Sections 2.1 and 9.1 of the Amazon Payments, Inc. Customer Agreement:

• Amazon Pay is used exclusively for lawful customer transactions.

• All products and services offered are permitted and accurately represented.

• Clear policies regarding fulfillment, returns, refunds, and data protection are publicly available.

9. Customer Support & Contact Information

We are available to assist with questions regarding orders, policies, or services.

Email: contact@plerootherapeutic.com
Phone: (916) 550-3160
Hours: Monday–Friday, 9:00 AM – 6:00 PM (Pacific Time)

Last Updated: May 10, 2025